Returns & Refunds Policy

At QueenKongClub, we strive to deliver products of the highest quality. Please review the following policy before initiating a return or refund request.

Return Eligibility

• Change of mind: Accepted within 7 days of delivery. Customers are responsible for round-trip shipping costs.
• Returns or refunds are also accepted for defective, damaged, or incorrect items within 7 days of delivery. Shipping fees are covered by QueenKongClub in these cases.

How to Request a Return/Refund

Contact us via email or our website contact form and include the following:

• Order number
• Clear photos/videos showing the issue (for defective/damaged/incorrect items)

Email: queenkongclub0@gmail.com  |  Contact Form

Return Conditions

• All original tags must be attached.
• The product must be unwashed and in resalable condition.
• No smells, perfumes, or cosmetics on the product.

Shipping Fees

• Change of mind: Round-trip shipping costs paid by the customer.
• Defective/Damaged/Incorrect items: Shipping fees covered by QueenKongClub.

Refunds

• A valid tracking number is required for all approved returns.
• Refunds are processed within 5–7 business days after we receive and inspect the returned item.
• Import duties/taxes and customs fees are non-refundable.

Order Cancellation

• Orders canceled before shipment can be refunded without a restocking fee.

Thank you for your understanding and continued support.